Effective Date: March 2026
This Privacy Policy describes how Pick and Chop, LLC collects, uses, shares, retains, and safeguards personal information.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Order history
- Payment transaction data
- Customer support communications
Automatically Collected Data
- IP address
- Device identifiers
- Browser type
- Usage data
- Geolocation data
- Cookies and tracking technologies
Messaging Data
When you communicate via SMS, MMS, or WhatsApp, we collect message content, timestamps, delivery confirmations, and opt-in status.
2. How We Use Information
- Order fulfillment
- Delivery coordination
- Fraud detection
- Proof-of-delivery verification
- Analytics and performance monitoring
- Platform improvement
- Legal compliance
3. SMS, MMS, and WhatsApp Communications
Transactional messages are sent only after consent and are related to active orders.
Message frequency varies based on order activity.
SMS/MMS: Message and data rates may apply. Reply STOP to opt out.
WhatsApp: Reply STOP within chat or block the number.
4. Sharing of Information
- Restaurants and vendors
- Delivery providers
- Payment processors
- Cloud infrastructure providers
- Fraud detection services
- Analytics providers
We do not sell personal information.
5. Cookies and Tracking Technologies
We use cookies for authentication, analytics, personalization, and security.
6. Data Retention
Information is retained as necessary to provide services, resolve disputes, detect fraud, and comply with legal obligations.
7. California Privacy Rights (CCPA/CPRA)
California residents may request:
- Access to personal information collected
- Deletion of personal information
- Correction of inaccurate information
- Information about data categories collected
Email requests to: [email protected]
8. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
9. Data Security
We implement administrative, technical, and physical safeguards. No system is completely secure.
10. International Users
Information may be processed in the United States.
11. Children’s Privacy
Services are not directed to individuals under 18.
12. Changes to Policy
We may update this Policy periodically.
13. Contact
Pick and Chop, LLC
Email: [email protected]